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    COOLCOM; the 1st and only firm to include SSL with all accounts. Save LITERALLY $100s ...more

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Rapid Help Desk Sales and Support (average 5 minute to 1 hour resolution)

Hours: Every day, 8am to 10pm Central monitored live. After hours, monitored hourly. 
Triage: Your ticket is immediately sorted by our Triage Team with urgency being the top criteria
Sales: Your question is quickly answered by the team member with the expertise you require. 
Support: Your issue is immediately corrected by the technical professional right for your issue. 

Why is this faster?

We have staff waiting 18/7 to look after any issues you bring forth and their job is to get it done.

Often your solution includes links or other info better left to text for accuracy (and our help desk is audited to ensure you the best experience). Additionally, you can return to any ticket anytime to refer back to links and information. 

Top Five Issues and their solutions

  1. I can't remember my login information
  2. I am having trouble renewing my domain
  3. I am having trouble setting up Outlook
  4. I am having trouble setting up my Device
  5. How do I update my DNS

Interested in Texting your IT ?
Advanced SMS Support is availble for those who are always on the go.

  • No login required
  • Text your personal IT
  • Rapid response 
  • Instant IT attention to your issue

Find out more here