Special ICANN Rules regarding Registrant Contact info updates
Once we submit the vital info changes to the registry, the new ICANN process
(implemented Dec. 1st, 2016) sends confirmation emails to:
a) the existing Registrant contact email address
b) the new Registrant contact email address
Both the existing registrant email address AND the new registrant email address
are required to approve the update. If the contact email address is not being
changed (just the name(s)), only one email and approval will be required.
Note: The Registrant is the owner of the domain. As per ICANN
rules, changing any of the Registrant’s vital contact info (First name, Last
name, email address) locks the domain record against further changes or
transfers for 60 days.
In the event the old Registrant Contact email is no longer accessible (and
cannot be verified), kindly contact our compliance team by sending an email to
firstname.lastname@example.org with the following verification documents :
* Photo ID proof of registrant eg: driver’s license or passport copy.
* Any government issued Company Proof (If applicable) - Incorporation
Certificate or Company registration certificate.
* Duly fill the below contact modification form manually signed by the
(Please note that the signature on the form and the Photo ID proof should match.
We do not accept copy pasted or digital signatures, the signature on the form
should be hand written)
There is a processing fee of $29.95 to handle the administration and
Once the registrant contact is modified, a verification email will be sent to
the new email address. Complete the registrant verification process by clicking
on the verification link sent in the email and the domain contact info will be