Privacy Policy

Introduction: This Privacy Policy explains how COOLCOM Premium Web Services (3950573 Canada Inc.) collects, uses and discloses the personal information you may provide to COOLCOM while using any COOLCOM affiliated website and the services provided through the website (collectively the "Website"). It is always your choice whether or not to provide personal information to COOLCOM. Any personal information you provide will be treated with care, and subject to this Policy will not be used or disclosed in ways to which you have not consented.

Your Consent - By applying to use, or using the Website, including by registering a domain name through COOLCOM, you signify your consent to the collection, use and disclosure of your personal information in accordance with this Privacy Policy. If you do not agree with this Privacy Policy, you may not use the Website.

Collection of Personal Information - During your use of the Website, you may be asked to voluntarily provide personal information (such as your personal name, email address, postal address, telephone number, fax number, credit card information) to COOLCOM. If you choose not to provide certain personal information, you may not be able to use certain features of the Website.

Use of Personal Information - COOLCOM is a domain name and internet services provider, and will use your personal information to operate, maintain and manage the domain name and internet services provided through the Website. Specifically, COOLCOM will use your personal information for the following purposes, and as otherwise permitted by applicable law: (1) to contact and correspond with you regarding the services requested by you; (2) to bill you for the services requested by you; (3) to administer your account; (4) to administer your domain name registration; (5) to otherwise provide to you services requested by you; and (6) to improve COOLCOM's operations generally. As a domain name provider, COOLCOM will also use your personal information in order to comply with the rules, requirements, policies, guidelines or regulations adopted by domain name registration authorities as they may exist or be amended from time to time. COOLCOM will not sell your information to any third party without your permission.

From time to time, COOLCOM may send to you email or other communications containing information about COOLCOM and other matters COOLCOM believes may interest you. At any time you may ask COOLCOM to stop sending you email and other information by contacting COOLCOM's Privacy Officer by email atPrivacyThis e-mail address is being protected from spam bots, you need JavaScript enabled to view it or by post to "Privacy Officer", COOLCOM Premium Web Services, Suite 563,185-911 Yates Street, Victoria, BC, Canada, V8V 4Y9.

Disclosure of Personal Information - COOLCOM may disclose your personal information in the following circumstances, and as otherwise permitted by applicable law:

1. Affiliates, Agents and Suppliers. COOLCOM may disclose your personal information to its affiliates, agents, suppliers and service providers, including other domain name registration authorities, for use in connection with matters relating to your use of the Website or the provision of services or information that have been specifically requested by you. If at any time you do not wish your personal information to be disclosed to certain or any other persons, please contact COOLCOM's Privacy Officer by email at PrivacyThis e-mail address is being protected from spam bots, you need JavaScript enabled to view it ; or by postal mail to "Privacy Officer", COOLCOM Premium Web Services, Suite 563,185-911 Yates Street, Victoria, BC, Canada, V8V 4Y9.

2. Law Enforcement and Legal Disclosure. COOLCOM may disclose your personal information to a government institution that has asserted its lawful authority to obtain the information or where COOLCOM has reasonable grounds to believe the information could be useful in the investigation of unlawful activity, or to comply with a subpoena or warrant or an order made by a court, person or body with jurisdiction to compel the production of information, or to comply with court rules regarding the production of records and information, or to its legal counsel.

3. Database and Zone Files. In accordance with the rules, requirements, policies, guidelines or regulations adopted by domain name registration authorities, including CIRA, as they may exist from time to time, COOLCOM must disclose certain personal information to specified third parties and make it available to the general public registry database look-up and directory services. The information disclosed for these purposes (not all of which is personal information) includes the domain names sought to be or registered by you; the names, postal addresses, e-mail addresses, voice telephone numbers and fax numbers of the technical and administrative contacts for the registered domain name; the full hostnames and internet protocol (IP) addresses of at least two nameserver hosts (one primary and at least one secondary) for each registered domain name; the corresponding names of those nameservers; the original creation date of the registration; and the expiration date of the registration.

Securing your Information - To help protect the confidentiality of your personal information, COOLCOM employs reasonable security safeguards appropriate to the sensitivity of the information. Nevertheless, security risks cannot be eliminated and COOLCOM cannot guarantee that your personal information will not be used or disclosed in ways not otherwise described in this Privacy Policy.

Non-Personal Information - Like many other websites, the Website automatically collects certain non-personal information regarding Website users, such as the date and time you access the Website, the internet address of the website from which you linked to the Website, the operating system you are using, and the Website pages read and images viewed. This non-personal information is used for system administration purposes and to improve the Website. Non-personal information may be disclosed to other persons and permanently archived for future use. The Website also uses "cookies", a technology that installs a small amount of information on a Website user's computer to permit the Website to recognize future visits using that computer. A cookie cannot read data from your hard-drive. Cookies enhance the convenience and use of the Website. You may choose to decline cookies if your browser permits, but doing so may affect your ability to access or use certain features of the Website.

Accessing Your Information - You may request access to your personal information and information about COOLCOM's collection, use and disclosure of that information by contacting COOLCOM's Privacy Officer by email at PrivacyThis e-mail address is being protected from spam bots, you need JavaScript enabled to view it ; or by postal mail to "Privacy Officer", COOLCOM Premium Web Services, Suite 563,185-911 Yates Street, Victoria, BC, Canada, V8V 4Y9. Subject to certain exceptions and limitations prescribed by law, you will be given reasonable access to your personal information within a reasonable time, and will be entitled to challenge the accuracy and completeness of the information and to have it amended as appropriate.

Links - The Website may contain links to other websites or internet resources. When you click on one of those links you are contacting another website. COOLCOM has no responsibility or liability for or control over those other websites or their collection, use and disclosure of your personal information.

Privacy Policy Changes - To accommodate changes in the Website, changing technology, and legal developments, this Privacy Policy may be changed from time to time in COOLCOM's discretion and without any prior notice or liability to you or any other person. COOLCOM's collection, use and disclosure of your personal information will be governed by the version of this Privacy Policy in effect at that time. New versions of the Privacy Policy will be posted on the Website and are available upon request from COOLCOM. Your continued dealings with COOLCOM or your use of the Website subsequent to any changes to this Privacy Policy will signify your consent to the collection, use and disclosure of your personal information in accordance with the changed Privacy Policy. Accordingly, when you use the Website you should check the date of this Privacy Policy and review any changes since the last version. You should also bookmark this page and periodically review this Privacy Policy to ensure that you are familiar with the most current version.

Former Users - If you stop using the Website or your permission to use the Website is terminated, COOLCOM may continue to use and disclose your personal information in accordance with this Privacy Policy as amended from time to time.

Your Comments - COOLCOM welcomes your comments and questions about this Privacy Policy or your personal information. At any time, you may contact COOLCOM's Privacy Officer by email at PrivacyThis e-mail address is being protected from spam bots, you need JavaScript enabled to view it ; or by postal mail to "Privacy Officer", COOLCOM Premium Web Services, Suite 563,185-911 Yates Street, Victoria, BC, Canada, V8V 4Y9.